I'm not gonna say that it's easy to distinguish a scam company from a legit service provider. However, the following three characteristics of online services should most probably warn you to avoid business with them.
Of course, even the companies that might fall under the criteria below will eventually be legit service providers, so reach a firm conclusion about the service based on a plethora of factors. Take into account the fact that the following criteria are applicable for almost all types of online companies, including academic help services, as well.
So, I'm just giving you my own suggestions and recommendations, and it's always up to you to decide whether you want to deal with them or not. Even the feedback on Sitejabber and Trustpilot rarely tell the truth about the company, but these three features will help you to spot a scammer.
Awfully designed website with no relevant information
The first thing to pay attention to is the website itself. The majority of scammers don't even bother creating even an image of a legit service, they just make the most generic and worst-looking websites from standard free templates.
Their key aim is to gather money from people and vanish; so, they won't bother creating any type of web pages or other content aside from the "order form" that will just charge your credit card. This means that if a website does not introduce the company's service in detail, it might be a scam.
No Support Team
I get it, not all companies can provide you with 24/7 support and address all your questions, concerns, and problems any time you need. However, if a company ensures no means of communication with their representatives, it's most probably a scam. It's simple, scammers don't want to talk to you and resolve your problems.
Therefore, make sure that a company you're going to work with, has a Support Team. Most preferably, the one that will be accessible online or via phone 24/7. However, even the Support Teams that work on a scheduled basis will also be okay (it's better than having no support at all).
Also, don't forget that many online companies tend to outsource their Support Teams. So, don't be surprised if you hear a non-native speaker answering your phone. As long as they are reachable, friendly, and helpful, there's nothing wrong with outsourcing the Support Team elsewhere (still, hiring the managers who are native speakers is a big plus for every company in terms of reliability).
No refund policy? No revision policy? Not any guarantee that your order will be completed? Forget about using such a service. The company's website should exactly guarantee that the order will be completed in full according to its instructions; otherwise, the company guarantees a refund.
The same goes for double payments or various payment issues. For all these cases, legit companies have Money Back Guarantee. Scammers don't. The same goes for revisions. The scammers won't bother revising or somehow providing amendments to your order.
For example, if we take a paper writing scammer, it will most probably deliver you a plagiarized paper that has already been submitted several times. Further, this scammer will ignore your revision requests and won't refund the money back to you, of course.
All in all, we've figured out 3 easy steps to tell a scam company apart.
First, check their website's design and information about the company. If there is no sufficient data about the service and the company, it's a red flag already.
Second, check whether they have a Support Team available to address your questions. Preferably the one working on a 24/7 basis, but any responsive and helpful support team will do. If there's none, it's a second red flag.
Finally, check their guarantees. If they don't guarantee the quality of your order and any refunds in case of getting the poorly completed work, it's another red flag.
In total, three red flags will most probably indicate the scammer. Still, it does not mean that a company that provides the info, the support, and the guarantees isn’t a scammer. Therefore, please be extra attentive in choosing the online service you need or check our reviews here on the website, where we share our recommendations on reliable and trustworthy services.